Unparalleled Support
We provide an end to end solution with personalized guidance and assistance available every step of the way. You’re not confined to online help. We provide personalized training, email and phone support. Talk to real people with the expertise to quickly answer your questions.
Phone Support
Call us and talk to TeamSideline Team Members who have the system knowledge to help you quickly and efficiently over the phone.
Email Support
Shoot us a question via email and receive a quick response from our TeamSideline Support Team.
Screen Share Meetings
Schedule up to an hour screen share meeting, so we can guide you step by step.
Onboarding
We are with you every step of the way. All of our new customers get customized onboarding help.
Online Training Videos
We have created dozens of help videos on any topic you might need help on.
Help Article Database
Site refreshes included! Our graphics team will help update your site as your needs change and new features become available.
Graphics Support
Don’t have your own graphics team? No worries, our support includes help with graphics for things like custom backgrounds and headers as well as image resizing.
Constantly Improving
We listen to our customers and are always making improvements to help make TeamSideline even better for you. Once you are a TeamSideline customer, look out for our emails with details on each new release.
Hours of Support
Always here for you. We offer evening and weekend support too!
Give us a call or email to experience it for yourself. Customer service does not stop after you join us. That’s where the partnership begins.
"Anytime I need any extra help with something the support team is quick to respond with help. I highly recommend TeamSideline not only because the system works well, but because the support team always goes above and beyond in providing excellent customer service!"
- Lorna Brooks
Aledo Lions Club Youth Basketball Association
"Probably the most helpful, timely, and friendly responses I have experienced with any vendor. They are always willing to answer questions and help out immediately to address any issues."
- Ashley McLerran
City of Austin Parks & Recreation
"The Support Staff at TeamSideline replies to e-mails usually within the hour no matter the time of day and follow up with us to make sure the problem was solved and that we were completely happy with them. I recommended TeamSideline to all of our organizations that I speak to."
- Joe Trammel
Sierra Athletic Conference
"Their support team is the best in any business I've ever experienced. They respond within minutes of any questions you might have and will not stop till a question is resolved."
- Marc Johnson
Hayward Aggies Football & Cheer
"TeamSideline does not require much training if any. It is very intuitive and simple to use. The Customer Support documentation within the help section is thorough and complete. The response time from support is exceptional. I have asked questions late in the evening, or on weekends with the expectation that I would get a response the next day, but within hours or minutes my question have been answered. They go out of their way to make sure you are getting what is needed."
- Jim Hoefgen
Tosa Baseball League
"Player registration, game scheduling, umpire scheduling, league wide email, outstanding customer service with immediate response time, even on the weekends - all in one package - it doesn't come any easier than this!"
- Ellen Wood
South Hill Little League
SERIOUSLY. We’re here for you.
Personalized training, custom graphics for your website, prompt assistance…
if we can make your job easier, we will.